Help centre
How can we help?
Manuals for Ticklio 2.0 — the admin, the till, the gate, the shop, marketing, conferences and Ticklio Academy. Written for the people who use them on match day.
Getting started
Your first steps, roles and help on match day
Getting started with Ticklio
What Ticklio does for an organizer and the order in which a new club usually sets it up.
Roles: who can see and do what
Organizer, till, security and accreditation accounts each see only what their job needs.
Support on match day
Who from Ticklio is on duty for your fixture, what to have ready when you ring, and remote access.
Your storefront, languages and own domain
Your organizer page sells in four languages and can run on your own domain.
Events and tickets
Fixtures, prices, sale windows and ticket designs
Create the next fixture in a minute
Duplicate and Duplicate for next fixture copy a well set-up event, moving every date with the kick-off.
Sale windows and presale prices
Presale windows that follow the kick-off, and which price the buyer pays when.
Where an event is sold: web, till or both
Sales channels on events, season tickets, prices, stands and single seats.
Selling an event by timeslot
Exhibitions, museum weeks and markets: one event, many entry times, each with its own capacity.
Promo codes and member gifts
Discount codes for one or all events, and free tickets for a partner's members.
Extras, VIP hospitality and upsells
Sell a shuttle, a night's stay, VIP hospitality or a second ticket alongside the first.
Ticket designs, thermal tickets and phone wallets
A4, quad A4 and thermal designs, sponsor strips, and Apple and Google Wallet passes.
Handing out a list of tickets (invitations)
Turn a spreadsheet of guests into seated tickets for one fixture and email each person their own.
Seating plans
Drawing venues, stands and seats
Drawing a venue with the seat builder
Sections, rows, tables and standing areas, painted with price categories and checked before publishing.
Editing a plan that is already in use
Blocks, colours, printing a plan and adding a stand without redrawing.
Season tickets
Selling, importing and relocating season tickets
Selling season tickets
A fixed seat for every fixture, sold on the web and at the till, delivered to the wallet or printed.
A fixture played at another ground
Give season-ticket holders a seat for one relocated match, or let them in by stand.
Importing season tickets
Create season tickets from a list — renewals, members or partners — with seats, prices and email.
Box office (POS)
Selling, printing and closing at the till
Selling tickets, season tickets and goods
Quick add, picking a seat, season tickets, shop products and large group orders.
The basket, discounts and taking payment
Undo, discounts, ticket design, notes, buyer details and the payment buttons.
Holding seats with a reservation
Keep a sponsor's or a school's seats until a date without selling them.
Printing, reprinting and emailing tickets
Automatic printing, test prints, previous orders, email and finding an online order.
Closing the shift and troubleshooting
Counting the drawer, automatic closing, and what to do when something goes wrong.
Entry and check-in
Scanning tickets at the gate
Payments and refunds
Bank transfers, card refunds and stornos
Paying by bank transfer
UPN and international transfers, waiting orders and marking a transfer as received.
Refunds and stornos
Taking back tickets and goods, refunding card payments and storno invoices.
Shop and stock
Products, warehouses and stocktake
Products, sizes and personalization
Jerseys, scarves, parking and packages sold on the web and at the till.
Warehouses, goods received and transfers
Where products are kept, receiving goods at purchase price, and moving stock.
Stocktake, stock ledger and stock reports
Counting stock, correcting documents and reading stock value and margin.
Marketing and CRM
Contacts, segments, campaigns and RSVP
Segments: lists built from what people bought
Dynamic and static segments, purchase rules and importing people into a segment.
Templates, campaigns and sending
Write once with tags, preview as the reader sees it, and understand who receives a send.
Confirm attendance (RSVP) invitations
Ask VIP guests or partners whether they are coming, with +1 and confirmation emails.
Your events on your own website (embed)
Two lines of code show your live fixtures on any site, news portal or sponsor page.
Conferences
Accreditation desk, badges and matchmaking
Preparing the accreditation desk
Attendee details on tickets, badge designs and the label printer.
Matchmaking: attendees meeting each other
Profiles, suggested matches, meeting slots, messages and the day's agenda.
Ticklio Academy
Enrolment, members, fees and the club portal
Ticklio Academy: running your club's academy
Enrolment, members and teams, trainings and attendance, fees and the academy shop.
The club portal for parents, players and coaches
What families and coaches see and do in the club portal.
Reports
Dashboards, sales reports and exports
Dashboard and season report
The pulse of your season, fixture by fixture, without exporting anything.
Sales reports, invoices and exports
Event, season-ticket, product and invoice reports — read from the invoices, in PDF and XLSX.
Account and security
Sign-in and two-factor authentication
Can’t find it?
A real person is on duty for every fixture — their name and number are on your till and gate screens. On big nights our team is on site.
See your own venue in Ticklio
Pick a time with our team. Send us your venue and we show it set up, seat plan included.