| Answer | What to do |
|---|---|
| Green — valid | Let them in. Free seating means there is no seat, only the stand |
| Already scanned | A copy or the same person twice — the line underneath says when, where and by whom |
| Does not belong to the selected event | Check the date; the line names the event it is for |
| Does not match the selected entrance | Send them to their own gate |
| Check-in has been stopped | Do not let in — the office knows why |
| Stornated | Cancelled and refunded — do not let in |
| Order not paid yet | A bank transfer still waiting — do not let in |
| Does not exist in the system | A test print, a screenshot of something else or a fake |
Every scan, including refusals, is written down with gate and time. Read them in Settings → Used Tickets, where a button switches to the refused scans with their reasons.
Somebody was scanned by mistake?
The office can unscan the ticket from the order. Ring them rather than letting a second person in on the same code.
The browser never asked for the camera?
The permission was refused earlier. Allow the camera for the site in the browser settings and reload.