Every event can name the person from Ticklio on duty for it, and a reserve. Their name and number are shown on the event, at the top of the till and on the check-in screen — so the gate and the till ring the same person. Numbers are tappable on a phone.

If no one is shown, nobody has been put on duty for that fixture yet: use +386 59 156 464 or support@ticklio.com. Ring during a match — email is for things that can wait.

Before you ring

1. Which till — the till name shown under the menu.
2. Which sale — the order number, for example 1234-2026, and roughly when.
3. What happened — what you pressed and what the screen said. Photograph an error message.

If a sale did not go through, do not repeat it until you have spoken to support. A sale charged twice is more work than one left unfinished.

Remote access (AnyDesk)

1. Open AnyDesk on the till computer.
2. Read the nine-digit number on the left to support.
3. When the request appears, press Accept. You see everything and can end the session by closing AnyDesk.

Support never needs your password. If somebody on the phone asks for one, it is not us — hang up and ring the number above.