A storno reverses a sale: the tickets are cancelled (and refused at the gate) and a storno invoice is issued against the original invoice. Tickets taken back together get one storno invoice.

Card payments through Stripe

On a paid Stripe order, Refund asks what goes back — everything (the whole order is stornated) or chosen tickets and items — and why. The money is returned to the buyer’s card first, then the lines are stornated.

At the till

Use Storno on a sale under Previous orders for your own shift. Older sales are cancelled in the panel. A product can be taken back on its own; its stock returns to the warehouse.

In reports a storno counts in the month of its storno invoice, as a negative figure.