Getting started
Roles: who can see and do what
Organizer, till, security and accreditation accounts each see only what their job needs.
Every account in Ticklio belongs to one organizer and has a role. The role decides which screens it sees. Everything an organizer sees is its own: its events, orders, contacts and reports — never another club’s.
| Role | Works in | Does not see |
|---|---|---|
| Organizer | The whole panel for its own club | Other organizers’ data |
| Till | POS, previous orders, the accreditation desk | Revenue dashboards and reports |
| Security | The check-in scanner | Sales, orders and contacts |
| Accreditation | Accreditation desk and scanner (permission View: Accreditation desk) | Everything else |
Good practice
- Give every cashier and steward their own account. The till report and the scan log name who sold or scanned.
- Switch on two-factor sign-in for everybody who can see money or personal data.
- Take an account away when somebody leaves; their history stays in the logs.
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The best support in ticketing
A real person on duty, with name and phone on your till and gate screens. On big nights our team is on site.